Shipping policy

 DELIVERY & COLLECTION

Our premium delivery service includes despatch and assembly.

All dates of delivery, whether written or verbally provided are only estimates. All goods shall be accepted for delivery by the purchaser within 15 days after Cozy Living has given notice to the purchaser that the goods are available for collection. The purchaser will be liable for all costs and charges, including storage, arising from not accepting delivery within 15 days.

The following applies if the purchaser elects to collect or arrange their own collection and delivery.

• Cozy Living will not accept claims for scratches, indentations, marks, missing colour, or any other visible damage once the goods have been collected from Cozy It is important to inspect the goods thoroughly before taking the goods and signing that the goods were received in good order.
• Payment by cash or bank cheque must be made in full within 7 days before collection of Surcharges may apply. Credit card payment will not be accepted over the phone.
• Upon collection of goods an original Sales Order and Payment Receipt must be Cozy Living will not be liable for any damage caused due to incorrect/unsafe loading or improper securing of all collected goods. Please be aware that some items are heavy and require two people to lift them.
• Collection of goods must be made by appointment only.