Is it possible to pre-order an item that is currently out of stock?
You can directly contact the consultant at the store, or send a message through COZY's contact channels to order the product you want.
How should I proceed to track my order?
To track your order, please contact a consultant to get the latest and most accurate information.
I have just confirmed the purchase of some products but I would like to add a new item to my order, what shoud I do?
Please leave your phone number via live chat on the website/Facebook or call the hotline/contact the sales staff to check the status of the goods. If the goods are available, they will be combined with the previous order. If the product is not available, you can split it into a new order.
I have just placed an online order but I would like to remove or replace an item inside it, what should I do?
To cancel an order, please leave your phone number via live chat on the website/Facebook or call the hotline/contact a sales staff member so that we can find out the reason, provide support if necessary, and carry out the process. Refund and return goods according to COZY regulations.
Is it possible to place an order by phone?
Customers can call the hotline numbers at the showroom to order and receive online advice quickly and conveniently.
Nunawading Showroom: 370 Whitehorse Road, Nunawading, Vic 3131
Landline: 038821779
Hotline: 1300217799
I saw an item in one of the stores, but I couldn't find it on the website. How should I purchase this item?
Maybe the item you are looking for is out of stock or discontinued at COZY. To find and buy products that do not appear on the website, please leave contact information for COZY staff to find product information or introduce similar products.
What are the payment methods allowed to place an order?
To bring convenience to customers, COZY has many payment methods, such as:
-Cash
-Credit Card
-Banking Transfer
I lost my receipt. What should I do?
Please contact the showroom where you purchased the product so that the support staff can provide the purchase receipt again.
Is it possible to contact the courier who will deliver my order?
Please leave your phone number, and order information via live chat at the website/Facebook or call hotline/contact sales staff for contact information to contact the delivery staff.
Hotline: 1300217799
What is the delivery time to receive an order?
Delivery time will range from 1 week to 6 months depending on whether the product is available or pre-ordered from overseas suppliers.
Is it possible to change the delivery date of my order?
To change the delivery date as well as any delivery information, please contact the consultant at COZY for the fastest support.
Who should I contact to make a warranty claim?
For warranty or product maintenance, please leave information with a phone number via live chat at website / Facebook or call hotline / contact sales staff for support and advice.
What should I do if I lose my warranty card?
To get the warranty card back, please contact the showroom where you purchased the product or contact the warranty hotline: 1300217799 for the fastest support staff.
