WARRANTY POLICY

Our customer service team are always ready to receive feedback from customers to bring customers the perfect products as well as accompany customers to build an inspiring living experience.

If there are technical problems within the warranty limit, our Warranty Department will arrange to send technicians for on-site inspection. If the problem can be handled right away, we will immediately resolve it for our customers. If it cannot be resolved on the spot, the product(s) will be transported to Cozy's warehouse for inspection and repair. Then, it will be returned to customers. After checking and confirming the defects are included in the warranty list within the warranty period, our Warranty Department will arrange the delivery schedule for customers.

Rossini – Made in Italy Sofas

Items	Duration of warranty against manufacturing defects
Wooden frames for sofas	25 years
Leather upholstery	36 months
Fabric upholstery	24 months
Electrical parts and accessories	36 months
Batteries	12 months

 

Italian Design Sofas and Beds

Items	Duration of warranty against manufacturing defects
Wooden frames for sofas	25 years
Metal frames for recliners sofas	25 years
Leather and fabric upholstery	24 months
chairs, metal, electrical parts and accessories	24 months
ceramic / marble table tops	24 months
Batteries	12 months

 

Italian Design Dining tables, buffets, TV Cabinets

Items	Duration of warranty against manufacturing defects
Leather cover	24 months
Fabric cover	24 months
Wooden parts	24 months
Ceramic / marble table tops	24 months

 

PRODUCT TOLERANCE

The customer's product may have different characteristics from the samples in COZY's showroom or the images on the website. These are the natural properties of the material or acceptable manufacturing errors that are not technical defects.

1. Sofa dimensions

Standard sofa dimensions are measured by the size of the frame. Actual sizes when measuring products may vary by +/-2 cm.

2. Natural leather veins, textures, and marks

Genuine natural cowhide has innate leather properties such as long-lasting veins, natural wrinkles, fine folds, or pore marks. All of these traces are the best testimonies to the natural origins of the input materials, with little industrial processing to keep the original aesthetic values and quality of the products.

3. Leather properties in different animal body parts

Skin patches in different parts of an animal can have different features in colour, wrinkles, stretch marks, age spots, and smoothness. Leather upholstered products can use many parts of leather in different body parts intentionally and still ensure the finest aesthetics and quality of the product without technical defects.

4. Natural stone veins

For stone, ceramic, and wood products, the surface of a stone, ceramic, and wood grain or vein may be different from time to time because this is the characteristic of high-class natural or handcrafted products.

5. Leather and fabric colour samples

Leather and fabric samples are just approximate indicators, for leather and fabric may vary in colour and texture at different times.

6. Product tolerance

The product size information is confirmed by the supplier, and the goods are intact and sealed in their original packaging. Measurement of the product under normal conditions may result in tolerances within the supplier's allowable limits as follows:

The imported sofa size tolerance is 3 cm.

Dining tables

+ width/length size: 2cm tolerance

+ ceramic surface thickness: 2mm tolerance

+ marble surface thickness: 3mm tolerance

Wood products: 3mm tolerance

 

EXCLUSION

The following cases will be excluded under COZY's quality warranty policy.

- Unauthorized repair or spare part replacement without prior notice to COZY.

- The product is damaged due to: Abuse or improper use, misuse of the manufacturer's recommendations, errors in the process of use and storage, causing the surface of the product to be torn, scratched, faded, unthreaded, broken.

- Accidents, disasters or other force majeure causes beyond COZY's control. - Used with high frequency in an industrial environment, not a normal living environment

- Not applicable to products with a discount of over 60%, or products in liquidation with notice at the time of purchase.

- Not applicable to products not distributed by COZY

- Not applicable to products with technical specifications that are different from those shown on display or on images on the website/network within the allowable limits stipulated in product tolerance section.

WARRANTY CLAIM PROCEDURE

The Warranty Card (included when delivering the product) must have all the necessary information, and not be erased or modified. COZY reserves the right to refuse a warranty if it detects that the product for which the warranty is requested has been repaired or changed the status quo before sending it to COZY for warranty.

For accidental damage warranty, please contact our Store Consultant for details.

CUSTOMER SERVICE DEPARTMENT-WARRANTY SECTION

Email: service@cozyliving.com.au

Hotline: 1300 217 799